Refund policy

RETURN & REFUND POLICY

Last updated: 10/04/2026

We want you to be happy with your Miseform purchase. If something isn't right, contact us at miseform@gmail.com and we'll help.

30-DAY RETURNS
You may request a return within 30 days of the date your order was delivered. To be eligible, the item must be in the same condition you received it — unused or only lightly tested, with all included parts 

To start a return, email miseform@gmail.com with your order number and the reason for your return. We'll reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Unless the item is damaged, defective, or we sent the wrong item, return shipping costs are the customer's responsibility and are non-refundable. We recommend using a trackable shipping method.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your item arrives damaged or defective, or you received the wrong item, email miseform@gmail.com within 30 days of delivery with your order number and a photo or short video showing the issue. We'll send a free replacement or issue a full refund — in most cases you will not need to return the item.

REFUNDS
Once your return is received and inspected (or your damaged/defective claim is approved), we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.

If you haven't received your refund within 10 business days of our confirmation, please contact your bank first, then reach out to us at miseform@gmail.com.

EXCHANGES
The fastest way to get a different color is to return the item you have and place a new order.

LOST OR DELAYED ORDERS
If your order hasn't arrived within 25 business days of purchase, contact us at miseform@gmail.com  and we'll investigate with the carrier. If the package is confirmed lost, we will send a replacement or issue a full refund.

ORDER CANCELLATIONS
You can cancel your order free of charge if it has not yet shipped. Email miseform@gmail.com as soon as possible with your order number.

CONTACT
Questions about returns or refunds: miseform@gmail.com